Refund policy
At I'm Powered by Dr. Fitt , we want you to feel confident when placing an order with us. Please review our shipping and return policies below.
RETURN POLICY
30-Day Return Window
We accept returns on most new, unopened items within 30 days of delivery.
To qualify for a return, items must:
- Be unused and in original condition
- Include original packaging
- Include proof of purchase or order number
Certain items are non-returnable, including:
- Opened personal care products
- Opened dietary supplements
Restocking Fee
Approved returns may be subject to a 15% restocking fee.
Original shipping charges are non-refundable unless the return is due to:
- Incorrect item received
- Damaged product
- Shipping error caused by our team
If the error was ours, we will also cover return shipping costs.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can make it right.
Please include:
- Your order number
- Photos of the issue
- A brief description of the problem
How to Start a Return
To request a return, contact us at:
Email: questions@impoweredhealth.com
Phone: (806) 340-0677
Once approved, we’ll provide return instructions and the appropriate return address.
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Refund Processing
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds are issued back to the original payment method within approximately 5–10 business days, depending on your financial institution.
Please allow:
- 5–10 business days for return transit
- 3–5 business days for processing
- Additional bank processing time if applicable
Exchanges
If you would like a different item, the fastest option is to:
- Return the original item
- Place a new order once the return is approved
SHIPPING POLICY
Processing Times
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
Domestic Shipping (United States)
Free Shipping
We offer free standard shipping on orders over $99 within the continental United States.
Additional shipping charges may apply for:
- Alaska
- Hawaii
- Expedited shipping options
- Oversized or special-handling items
Estimated Delivery Times
- Standard Shipping: 5–10 business days
- Expedited Shipping: Calculated at checkout
Delivery times are estimates and not guaranteed once the package is in transit with the carrier.
INTERNATIONAL SHIPPING
We currently ship to select international destinations.
International customers are responsible for:
- Import duties
- Taxes
- Customs fees
- Country-specific import restrictions
Not all duties are included in checkout shipping charges.
Please verify your country’s import regulations before placing an order.
Customs & International Restrictions
Some products may not be eligible for import into certain countries. We are not responsible for packages delayed, refused, or rejected by customs authorities.
If a package is returned due to customs refusal:
- Product cost may be refunded
- Shipping charges are non-refundable
- A 15% restocking fee may apply
Refunds are issued only after the returned package is received and inspected.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered by the carrier. If your package is missing, please contact the shipping carrier directly or reach out to us for assistance filing a claim.
Contact Information
For questions regarding shipping, returns, or your order, please contact:
Email: questions@impoweredhealth.com
Phone: ((806) 340-0677